Shipping policy
🚚 XIELI Packaging — Shipping & Logistics Policy
Last updated: October 2025
1. Processing Time
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Orders are usually processed within 1–3 business days for stock items.
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For custom orders (printing, logo, bespoke sizes), production time is typically 7–20 business days depending on quantity and complexity.
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You will receive a confirmation email when your order ships, including tracking information.
2. Shipping Methods & Estimated Delivery
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Express (DHL / FedEx / UPS): 3–7 business days (door-to-door) — recommended for samples and small orders.
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Air Freight: 5–12 business days (port or airport) — for medium orders.
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Sea Freight: 20–45 calendar days (port-to-port) — cost-effective for bulk orders.
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Courier + Local Delivery: final-mile time depends on local carrier.
Note: Estimated transit times vary by destination, customs clearance, and carrier; these are typical ranges, not guaranteed.
3. Shipping Costs
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Shipping costs are calculated at checkout based on weight, dimensions, destination, and chosen shipping method.
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For bulk orders we provide freight quotes (FOB / CIF / DDP) upon request.
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Samples: We can offer sample shipping at cost or with discounted freight; contact sales for a quote.
4. Incoterms & Commercial Terms
We support common Incoterms: EXW / FOB / CIF / DDP. Please specify your preferred Incoterm when requesting a quote.
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EXW: Buyer arranges pickup and export.
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FOB: Seller delivers goods to vessel; buyer arranges ocean freight from port.
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CIF: Seller pays cost, insurance and freight to destination port.
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DDP: Seller delivers goods to buyer’s door and handles duties/taxes (higher cost).
5. Customs, Duties & Taxes
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Import duties and taxes are typically the buyer’s responsibility unless DDP is selected.
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Customs clearance time can vary; delays due to customs inspections are beyond our control.
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We provide commercial invoices and packing lists to assist customs clearance.
6. Lost, Damaged or Incorrect Items
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Please inspect goods upon receipt and report any damage or shortages within 7 days.
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Provide photos and order number; we will evaluate and respond within 48 hours.
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If the issue is due to our error (damage in transit from our side, wrong item), we will arrange replacement or refund and cover reasonable return shipping.
7. International Shipping Notes
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Some restricted materials or printed text (e.g., food claims) may require certificates (FDA, EU regulations). Please advise if your product needs specific compliance.
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For sensitive or high-value shipments we recommend insurance — we can arrange cargo insurance upon request.
8. Expedited & Sample Shipments
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Expedited production and shipping are available for an additional fee — contact sales for lead time and cost.
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Sample orders are normally shipped by express and take 3–7 business days (depending on destination).
9. Tracking & Notifications
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Tracking numbers will be emailed once the order ships.
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If your tracking number shows no movement for an extended time, contact us and we will follow up with the carrier.